REOPENING GUIDELINES & COVID-19 PRECAUTIONS
● Determine user capacity based on social distancing requirements, and the facility’s pool, spa deck, restroom, and locker room configurations. Planning for reduced capacity of swimming pools may be open at 50% capacity, up to a total bather load of 250. Considering the square footage needed per bather to allow for 6 feet of space for each patron (except for family groups) in the pool and on the deck at all times.
● Ensuring that capacity allows for proper social distancing on the pool deck in the event of a fecal incident or other life-safety situation where bathers may need to exit the pool and1 remain on the pool deck or evacuate to another location.
● Establishing a schedule with time slots for various activities, and allow sign-ups online and/or by phone for customers.
● Assigning in separate entries and exits, and manage the flow of users to move in one direction
● Establishing safe places for guests to wait for entry.
● Putting sanitizing stations at the entrance of the waterpark facility and at key locations throughout the facility where customers are likely to contact shared equipment. If hand sanitizer is provided, ensure it contains at least 60% alcohol. All operators of water amusement rides implement the following measures:
• Enforcing social distancing at all times. Provide physical and visual guides and signs to ensure that staff, patrons, riders and swimmers stay at least 6 feet apart from those they don’t live with, both in and out of the water and while on attractions.
• Increase physical space between Workers and patrons.
• Limit contact between Workers and patrons
• Limit occupancy on the premises to allow for patrons to abide by the Gathering ban at all times.
ADMITTANCE AND ACCESS TO THE FACILITY
● At designated entry points, pool facilities post signage that alerts patrons for signs of illness and to stay home when they have symptoms of COVID-19 or are otherwise sick.
● Implement temperature checks for customers
● Outside the entrances, the checkout area and in front of the shops, distance markings are affixed at intervals of 1.5 meters.
● Encourage guests to reduce the number of personal items they bring into the facility. Requiring all items fit into a clear plastic bag where they can be reviewed without touching them.
● Encourage re-arranging locker rooms or putting in place other physical barriers to encourage social distancing.
● Signage posts that remind guests to maintain physical distances of 6 feet (2 meters) and to wait for others to vacate before approaching the locker.
INFECTION CONTROL STRATEGIES
All pool facilities implement the following prevention and mitigation strategies to slow and limit COVID-19 exposure and spread:
Documenting emergency care space with the cleaning and disinfection procedures identified below:
● Establish procedures for safely isolating and transporting anyone showing signs and symptoms of COVID-19 consistent with WHO guidance.
● Prohibit the sharing of furniture and equipment provided to patrons for use by the pool facility, including but not limited to lounge chairs, umbrellas, towels, and other equipment, except among immediate family members, caretakers, household members, or romantic partners. Clean and disinfect after each use pursuant to the procedures required herein.
GUEST CONFIDENCE/GUEST COMMUNICATION
● Warning guests about the risk of contracting COVID19 in any public space, including posting signs/messages like the following example:
Wash hands often and avoid touching face
Maintain distance from others
Cover mouth and nose at all times
.● Signs with health and hygiene reminders are visible throughout the waterpark property.
● Signs are placed within restrooms areas and throughout facilities to remind guests of appropriate hand washing standards (soap, water, 20 seconds)
● Guests should be encouraged to wear face mask at all times, particularly in these circumstances:
a. When interacting with employees
b. In areas where it would be difficult to maintain at least 6 feet (2 meters) of physical distance from others including in elevators, indoor locations, or in other confined spaces
HUMAN RESOURCE MANAGEMENT
● Provide pre-opening training to employees to ensure they understand and feel confident managing the physical distancing and hygiene aspects of their roles. They should also know how to handle unsafe conditions and emergency situations.
● Training employees thoroughly on their core responsibilities and on new that need to be addressed regarding with COVID related protocols. Provide clear direction and guidance about what is expected. They should understand:
– When to stay away from the workplace
– What action to take if they become unwell
– What symptoms to be concerned about
● Deliver intangible services remotely as practicable
● Review employee sick leave policies and update as needed. Making sure policies don’t inadvertently encourage employees to come to work when they aren’t feeling well. Also reminding employees to stay home if they are sick or not feeling well and not return to work until they are symptom-free for 72 hours.
● Encourage them to seek medical advice if they have a fever, cough, sore throat, loss of sense of taste or smell, or shortness of breath
● Provide alternate schedules to avoid employees taking breaks at the same times in the same locations.
● Discourage workers from using other workers’ phones, desks, offices, or other tools and equipment (such as pens, pencils, etc.).
● Prohibit handshaking and unnecessary person-to-person contact in the workplace.
● Require Workers to monitor queues and enforce Social Distancing and prevent Gatherings.
● Lifeguard training (including emergency response protocols), licensing, and certification should follow lifeguard training agency requirements.
CLEANING AND DISINFECTING FACILITY
In addition to regular maintenance, a cleaning protocol for the facility includes:
● Not allowing people from sharing items that are difficult to clean, sanitize, or disinfect, or ones that are meant to come in contact with the face (for example, goggles, nose clips, and snorkels).
● Not allowing people from sharing equipment and toys that are not part of their household
● Ensure adequate equipment for patrons and swimmers, such as kick boards and pool noodles, to minimize sharing to the extent possible, or limiting use of equipment by one group of users at a time and cleaning and disinfecting between uses.
● Not allow chemicals used to enter the pool water that are used to clean the decks, furniture, or other equipment
● All high-touch surfaces, regardless of location, are sanitized frequently. The frequency and approach to sanitizing is based on the surfaces and on guidelines provided on the cleaning chemicals. Making sure virus kill times/drying times are considered prior to cleaning.
● Encourage guests to make prepayment (prior to their visit) to minimize on-site payment transactions.
● Cash handling should be avoided if possible. If cash handling is required, employees should wash or sanitize their hands frequently.
● Arranged credit card readers so guests can insert/swipe their own cards, so the employees don’t have to do it for them. If the credit card machines are still close, the employee should step back while the guest makes payment. Work with your payment partners to increase the dollar limits for purchases that do not require a Personal Identification Number (PIN) or a signature.
● Cleaning credit, cash machines/ATMs frequently. Also providing hand washing stations or sanitizer nearby
● Assign one person to each Point-of-Sale (POS) terminal if possible. Terminal should be sanitized between each user and after each shift. If multiple employees are assigned to one POS terminal, servers should sanitize their hands before and after each use.
● Use physical barriers to separate staff from guests at cash registers where possible.
● Utilize touch-free/contactless payment options when possible.
● Must offer cash-less options at the facility where possible to limit physical interactions
● cashiers are protected by cough screens that decrease the transmission of COVID Infection
FOOD AND BEVERAGE OPERATIONS
For food and beverage operations Kuriftu Waterpark uses the following procedure as a precautions
● Reducing seating arrangement to support physical distancing in seating areas. Families/people residing in the same house can be seated together. The World Health Organization Guideline recommends having a maximum of four persons for 108 square feet (10 square meters) of space.
● Tables arranged accordingly such that the distance from the back of one chair to the back of another chair should be more than 3 feet (1 meter) apart so that guests face each other from a distance of at least 3 feet (1 meter)
● Host stands and service areas is sanitized frequently replacing reusable menus with single-use, disposable paper menus, or menu signs for customer service
● Using single-use placements or non-porous placements that can be machine sanitized after every use.
● Implementing technological options to reduce/eliminate queues at food and beverage locations. Customers can use mobile ordering if possible.Dining tables, stools, and tables are sanitized after each use.
● Self-serve condiments containers and utensils will be removed from public access and available from cashiers or servers. Those containers should be cleaned between each use. Alternatively, condiments can be provided in single serving packets.